Who We Are

U.S. Allied Plumbing, Heating & Cooling ("U.S. Allied," "we," "us," or "our") provides residential and commercial plumbing, water heater, and HVAC services from 191 Poplar Place, North Aurora, IL 60542. This Privacy Policy explains what information we collect when you visit usalliedplumbing.com, contact us, or use our services, and how we use and protect it.

This policy is effective November 2, 2026. By using our website or services, you agree to the practices described here.

Information We Collect

We collect information you give us directly, including:

  • Contact details: your name, phone number, email address, and service address
  • Service details: the work you need, photos you send us, appointment times, and notes from our technicians
  • Billing details: invoices, payment records, maintenance plan or membership details, and financing requests
  • Messages: what you send us through our Request Services form, email, phone calls, text messages, or online ads that let you submit your information

We also collect some information automatically when you visit our website, such as your IP address, browser type, device type, the pages you view, the website that sent you to us, and your general location based on your IP address.

How We Use Your Information

We use your information to:

  • Respond to your requests, give quotes, and schedule service
  • Send appointment confirmations, technician arrival times, and service updates
  • Complete the work, send invoices, and process payments
  • Manage maintenance plans and memberships
  • Follow up on your service and ask for feedback or reviews
  • Send offers and promotions, if you have agreed to receive them
  • Improve our website, services, and advertising
  • Protect against fraud and meet our legal obligations

How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business and serve you:

  • Service providers that work on our behalf, such as scheduling and field service software, payment processors, website hosting, and email, phone, and text messaging platforms
  • Financing partners, when you choose to apply for financing
  • Affiliated companies in the Service Solutions Unlimited family of brands, when you ask for a service one of them provides
  • Government authorities or other parties when required by law, to protect our rights, or as part of a sale or merger of our business

Our service providers may only use your information to do work for us.

Cookies, Analytics, and Advertising

Our website may use cookies and similar tools to remember your preferences, understand how visitors use the site, and measure our advertising. We may use services such as Google Analytics and Google Ads, which collect information about your visits to our site and other sites so they can show you relevant ads and tell us which ads work.

If you submit your information through one of our ads on Google or another platform, that platform sends it to us so we can contact you. That platform's own privacy policy also applies.

You can control cookies through your browser settings. You can also manage Google ad personalization in My Ad Center and opt out of Google Analytics with Google's opt out browser add on.

Phone Calls, Text Messages, and Email

When you give us your phone number, you agree that we may call or text you about your service request, appointments, and account. Message and data rates may apply, and message frequency varies. To stop receiving texts, just contact us using the details below.

We only send marketing texts or emails if you have agreed to receive them. You can unsubscribe at any time using the link in our emails or by contacting us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt in data and consent will not be shared with any third parties.

Payments and Financing

Card payments are processed by third party payment processors, which handle your card details under their own security standards. If you apply for financing, your application goes to the financing company, and their privacy policy covers how they use your information.

Data Retention and Security

We keep your information as long as we need it to serve you, keep accurate service and warranty records, and meet tax and legal requirements. We use reasonable safeguards to protect it, but no website or system is completely secure.

Your Choices and Rights

You can ask us to:

  • Tell you what personal information we have about you
  • Correct information that is wrong
  • Delete your information, unless we need to keep it for legal, tax, or warranty reasons
  • Stop sending you marketing messages

To make a request, contact us using the details below. We may need to verify your identity first, and we will not treat you differently for making a request.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Links to Other Websites

Our site links to other websites, such as Facebook and LinkedIn. We are not responsible for their privacy practices.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date above.

Contact Us

If you have questions about this policy or want to make a request about your information, contact us:

U.S. Allied Plumbing, Heating & Cooling
191 Poplar Place
North Aurora, IL 60542
Phone: 630.800.2032
Email: info@usalliedplumbing.com